Contact Centre Agent

Posting Date: 15-Dec-2020
Business Unit: WorldBridge Outsourcing
Location: Phnom Penh

 

Role Description:

• Answering / Making Calls

Reporting Line:

• Assistant Project Manager

Responsibilities:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Required Skills:

• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Educational Requirements:

• High school diploma or equivalent

Other Requirements:

• 1-3 years of experience in a call center environment
• No Experience can apply
• Able to work as a team

Working Hours:

• From Monday to Sunday
• Work Hours: 9 Hours (1hour Meal Break)
• Total 48 Hours per week

Remuneration:

• $220 upwards (depending on qualification and experience)

Allowances:

• TBD