Contact Centre Agent
Posting Date: 15-Dec-2020
Business Unit: WorldBridge Outsourcing
Location: Phnom Penh
Role Description:
- Answering / Making Calls
Reporting Line:
- Assistant Project Manager
Responsibilities:
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Required Skills:
- Proficient in relevant computer applications
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
Educational Requirements:
- High school diploma or equivalent
Other Requirements:
- 1-3 years of experience in a call center environment
- No Experience can apply
- Able to work as a team
Working Hours:
- From Monday to Sunday
- Work Hours: 9 Hours (1hour Meal Break)
- Total 48 Hours per week
Remuneration:
- $220 upwards (depending on qualification and experience)
Allowances:
- TBD
How to Apply
Interested candidates are invited to send their CV and cover letter to HR department via:
Email: song@wboutsourcing.com
Phone: (+855)87 989 926 / (+855)96 7459 459
Address: Street 41, Sangkat Tonle Bassac, Khan Chamkar Morn, Phnom Penh, Cambodia