Contact Centre Agent

Contact Centre Agent

Posting Date: 15-Dec-2020
Business Unit: WorldBridge Outsourcing
Location: Phnom Penh

 

Role Description:

  • Answering / Making Calls

Reporting Line:

  • Assistant Project Manager

Responsibilities:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Required Skills:

  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Educational Requirements:

  • High school diploma or equivalent

Other Requirements:

  • 1-3 years of experience in a call center environment
  • No Experience can apply
  • Able to work as a team

Working Hours:

  • From Monday to Sunday
  • Work Hours: 9 Hours (1hour Meal Break)
  • Total 48 Hours per week

Remuneration:

  • $220 upwards (depending on qualification and experience)

Allowances:

  • TBD

How to Apply

Interested candidates are invited to send their CV and cover letter to HR department via:

Email: song@wboutsourcing.com
Phone: (+855)87 989 926 / (+855)96 7459 459
Address: Street 41, Sangkat Tonle Bassac, Khan Chamkar Morn, Phnom Penh, Cambodia

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