IT Officer (02)

Posting Date: 30-Mar-2021
Business Unit: Bridge Specialized Bank
Location: Head Office, Phnom Penh
Duration: Full Time

 

Main Responsibilities:

• Manages computer operations, basic networking, user helpdesk, and user computer training
• Coordinates the work of all employees assigned to the support group including operations, training
• Assists team members in Technical Support activities for the system
• Compiles, maintains, and reviews all reports, daily support ticket
• Proper documentation on all the system deployed within the company is in place and up to date
• Collecting all the feedback from the end user on all the systems deployed in the company environment and circulate to all the related parties
• Act as a central of communication point for IT department
• Produce monthly reports for management that relate to computer use, priorities, and downtime
• Works closely and cooperatively with all IT sections to achieve the IT department goals
• Assist in all the task which assigned by the line manager and/or head of IT Infrastructure
• To be proactive in responding to user issues and maintain “sense of urgency” at all time
• Documents, maintains, upgrades or replaces hardware and software
• Conduct and report daily maintenance check (Daily Maintenance Check List, Prepare Machine Check List)
• Monitor the system including workstation, Office Equipment, Security Camera and provide preventative reports on any suspicious finding
• Report on operational tasks and maintenance in Monthly basis
• Other task as assigned by supervisor.

Main Requirements:

• Holding bachelor degree in Computer science/programming
• Minimum 2 years’ experience in banking/MFI sector
• Object oriented programming concept & language Java, VB.Net, C#, and .Net Framework SQL, PL/SQL, SQL Server, Oracle
• Good analytical skill, interpersonal and detailed oriented
• Good sense of judgment and problem solving
• Understanding of IT Service Management – ITIL is a plus
• Understanding about IT security is a plus
• Ability to work independently and in a team environment
• Good written and spoken English
• Honest, Innovative and flexible